Lit Fibre Broadband Review 2025: Service Status & Router

Lit Fibre is one of the fastest-growing broadband providers in the UK. It was founded in 2020 and focuses on delivering full fibre connections directly to homes. The company is part of the alternative network (altnet) movement. These are new broadband companies that build their own fibre infrastructure instead of relying on older copper networks. In 2024, it was acquired by CityFibre in an all-share deal. 

This partnership has given it a stronger position in the market and the ability to expand faster. Despite being a relatively new provider, it has gained an excellent reputation among customers because of its transparency, reliable service, and customer-focused approach.

What Makes Lit Fibre Different?

Lit Fibre positions itself as a broadband company that does things differently. It promises no mid-contract price rises, which is a major complaint with larger providers. This means that once you sign up, your bill stays the same throughout the contract. The company also keeps its pricing simple with no hidden charges. 

Customers know exactly what they will pay each month. Another key difference is symmetrical speeds. Download and upload speeds are the same, which is important for people who work from home, upload videos, or use cloud services. Customer support is another area where Lit Fibre shines. Instead of long automated menus and delays, the company focuses on fast, friendly, human support.

Lit Fibre Service Status

It provides a dedicated service status page on its website. This page gives real-time updates about outages and maintenance work. If there is a fault, customers can check whether their area is affected. Most of the time, the page shows that all services are running normally. Outages are not frequent and are usually fixed quickly.

Coverage is still limited to certain towns and areas. Even if Lit Fibre is active in a town, not all streets may have connections yet. Customers need to check availability through the postcode checker on the website. The rollout depends on civil works such as laying fibre underground, and this takes time. Expansion is ongoing, and more towns are expected to be added as the company grows with the support of CityFibre.

Lit Fibre Reviews

It has received excellent feedback from customers. On Trustpilot, it scores around 4.8 out of 5 based on thousands of reviews. Customers highlight the ease of installation, stable speeds, and responsive customer support. Many also praise the company’s honesty about pricing and the fact that there are no surprise increases in monthly bills.

Independent broadband review sites also rank Lit Fibre highly. Best Broadband Deals, for example, describes it as reliable, affordable, and fair. ThinkBroadband lists it as a competitive altnet provider. These sites note that the combination of symmetrical speeds, WiFi 6 routers, and strong support make it a good choice for households.

Lit Fibre Problems and Outages

It is not free from issues. Customers sometimes report weak WiFi coverage in larger homes. The standard router may not be strong enough to cover every room. In such cases, mesh WiFi systems or extenders are recommended. Some users also mention delays during installation, especially when civil works take longer than expected.

Network outages are relatively rare but can happen. Causes include maintenance, local construction work, or damage to fibre cables. Power cuts also affect connectivity, as routers and optical terminals need electricity to function. When outages occur, it usually resolves them quickly. Customers can monitor the service status page for updates.

Lit Fibre Router

Lit Fibre supplies a router known as the Lit Hub. This is a WiFi 6 router that offers faster and more stable wireless coverage. It has gigabit Ethernet ports for wired connections, which is useful for gaming and streaming. The router also includes built-in security features to protect devices on the network.

The Lit Hub is enough for most households. However, advanced users sometimes prefer to use their own routers. It provided the equipment is configured properly. Mesh systems are also available for customers who need wider coverage. Some customers on forums report better performance by combining the Lit Hub with their own additional networking equipment.

Lit Fibre Login and Account Management

Customers can access their account through the Lit Fibre website. The login portal allows them to manage billing, check usage, and update account details. Lit Fibre also offers a mobile app called My Lit Fibre, which is available on both iOS and Android. 

The app allows users to control their WiFi, see which devices are connected, and apply parental controls. It also provides options to run speed tests inside the home network. This makes it easy for customers to manage their broadband without contacting support.

Lit Fibre Contact and Support

It makes customer support accessible through multiple channels.

• Phone number: 0330 460 4610
• Email: support@litfibre.com
• Website: Contact form and help section

Support is one of the strongest aspects of Lit Fibre. Customers often mention that problems are solved quickly and staff are friendly and professional. This contrasts with the experience people often face with larger providers, where calls take longer and solutions are delayed.

Lit Fibre Jobs and Careers

As a growing broadband company, it also creates job opportunities in different fields. Roles include engineers, technicians, field staff, customer service representatives, and sales teams. The company also hires for marketing and administration roles. 

After its acquisition by CityFibre, more opportunities are expected as the network expands further. Job listings are available on LinkedIn and recruitment websites. Working at Lit Fibre is considered attractive for people who want to be part of a fast-growing and innovative broadband provider.

Conclusion

Lit Fibre has established itself as one of the most promising broadband providers in the UK. It is known for its transparent contracts, symmetrical speeds, and responsive support. While coverage is still expanding, customers who already use the service report high levels of satisfaction. 

The router is reliable, and account management is made easy through both a web portal and mobile app. Outages and problems do occur but are generally resolved quickly. With CityFibre now backing its growth, it is set to expand further across the country. For households looking for fast, stable, and fair broadband, it is an option worth considering.